Mechanism to Handle Customer Grievance/Complaints
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First Level
Contact the respective Branch Manager. The phone number and the address of the Branch office are mentioned in the passbook.
![icon2](https://www.chaitanyaindia.in/wp-content/uploads/2022/04/icon2.png)
Second Level
Contact Unit Manager at the Regional Office. The phone number and the address of the regional office are mentioned in the passbook.
![icon3](https://www.chaitanyaindia.in/wp-content/uploads/2022/04/icon3.png)
Third Level
Contact the Grievance Redressal Officer of the company.
Grievance Redressal Details:
Grievance Redressal Officer: Manjunath BV
E-Mail ID: gro.cifcpl@chaitanyaindia.in
Address: Brigade Software Park, ‘B’ Block, 8th Floor, Banashankari Stage II, Banashankari, Bangalore – 560070
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Fourth Level
Microfinance Institutions Network (MFIN)
Toll-free number-1800 102 1080
It is not necessary that the customer should follow the steps in the above – mentioned sequence.
The customer is at liberal to go with her complaint to any level.
![icon5](https://www.chaitanyaindia.in/wp-content/uploads/2022/04/icon5.png)
Fifth Level
If the complaint is not addressed within 30 days, the customer can approach the Reserve Bank of India
General Manager
Department of Non-Banking Supervision (DNBS)
Reserve Bank of India, Nrupathunga Road, Bangalore –
560001 Ph No: 080-22180397
Email: cms.cpc@rbi.org.in